By Luis Quinteros, Director of International Line
The logistics industry in Chile has undergone a significant transformation, driven mainly by globalization, the rise of e-commerce, and the need for more efficient and resilient supply chains. This evolution has been characterized by greater integration of advanced technologies, such as process digitalization, the implementation of transportation management systems, and real-time tracking and localization solutions. Additionally, there has been an increasing focus on sustainability, with initiatives aimed at reducing the carbon footprint of transportation and logistics. The adoption of information technologies to automate processes and improve operational efficiency has been crucial. The implementation of ERP systems has optimized inventory management and route planning, while the expansion and modernization of ports, as well as improvements in the road and rail networks, have facilitated the efficient flow of goods.
It is widely known that the incorporation of sustainable practices in logistics, including cleaner transportation and energy efficiency, has gained relevance in response to the global demand for greener operations. The growing integration of logistics services now offers end-to-end solutions, marking a turning point in operations, increasing competitiveness and efficiency. There is a consensus that in order to improve efficiency in logistics processes, efforts should not only focus on technological modernization, but also on human resource management and the expansion of services. Timely customer service is key to success. It is essential to invest in the development of skills and knowledge of human capital, ensuring effective adaptation to new technologies and processes. Furthermore, it is necessary to continuously review and optimize operational processes to increase efficiency, reduce costs, and diversify services to cover more links in the supply chain, including customs services, warehousing, and distribution.
Looking ahead, several actions can make integrated logistics an even more relevant element in national affairs: continuous innovation, both in technology and services; expanded sustainability of suppliers and partners; collaboration and alliances between companies, government institutions, and educational institutions; and the development of strategies to increase the adaptability and resilience of the supply chain to global challenges such as pandemics, geopolitical shifts, and natural disasters.
