The company has an exclusive department with more than 10 years of experience, dedicated to managing the entire supply chain.
Comprehensive logistics management is now understood as an advanced approach to organization and administration in which all processes and departments of a company are perfectly aligned to work toward a common goal: to meet the needs of customers efficiently and on time.
“At International Line, this means we integrate resources, goods, information, and human teams into a cohesive operation designed to deliver our customers’ orders in the shortest time possible, without compromising service quality,” says Héctor Cea, Logistics and Inland Services Lead at International Line.
Thus, according to the specialist, the key factors for comprehensive and successful logistics management include optimized warehousing, safe and timely transportation, efficient customs management, cost control, and effective time management. “At International Line, each of these factors is meticulously managed to ensure our customers receive superior service, backed by an extensive track record in the industry,” says Héctor Cea.
In this context, the main challenge for International Line lies in the ability to offer an integrated service to the customer, a process that was traditionally fragmented between several providers. “Today, International Line has an exclusive department with more than 10 years of experience, dedicated to managing the entire supply chain, from customs management and cargo insurance to warehousing and land transportation. This capability sets us apart significantly from the competition, allowing us to offer customers an integrated service, backed by the professionalism and seriousness that characterizes us,” explains the executive.
Héctor Cea highlights the role of technology in this industry, which plays a fundamental role in comprehensive logistics management, as it enables greater transparency, speed, and precision at each stage of the process. A clear example is the digitalization of customs documents in Chile, where procedures are carried out remotely through online platforms. This not only streamlines processes but also reduces the possibility of errors and delays, ensuring that services are performed on time and as promised to our customers.
Finally, Cea states that, although Chile has made significant progress in implementing efficient logistics processes that guarantee quality service, there is always room for improvement, particularly in areas such as road safety, driver control and training, and the reduction of bureaucracy in certain face-to-face procedures. “At International Line, we are committed to continuously working in these areas to ensure our customers always receive the best service,” he concludes.
